Video Kiosk

An exceptional service that uses all components to ensure exceptional efficiency and quality during every interaction.

Teleperformance has the experience and the best processes to implement and manage your video kiosk operations.

We offer a turnkey solution that can be easily incorporated into your business processes, using our best-in-class technology, methodologies, and people strategy.

We offer a turnkey solution that can be easily incorporated into your business processes.

Hardware and Software
Hardware that is tailor-made to meet each client’s needs. Customizable with several add-ons: keyboard, printer, card reader, barcode reader, phone. Different options for software and applications.

Technical Support and Maintenance
Strict maintenance routines. Centralized monitoring. Full technical support with specialized teams. Proactive approach using alarm monitoring.

Training and QA
Specific training modules for video assistance. Training with sessions on simulator. Continuous training to incorporate market trends and best practices. Differentiated procedures and policies.

Premises
Differentiated premises with segregated space. Slight personalization through uniforms and furniture. The central layout ensures there are no people moving into the agent’s line of sight to minimize distractions.

The Right People
Selection of suitable profiles to represent the company and the corporate image on screen. Focus on agility to ensure rapid assistance to be considerate of the customer standing throughout the interaction.

Teleperformance has the experience and the best processes to implement and manage your video kiosk operations.